Helpdesk support back in the day of the middle age with English subtitles. Original taken from the show "Øystein og jeg" on Norwegian Broadcasting (NRK)in 2001. With Øystein Backe (helper)and Rune Gokstad (desperate monk). Written by Knut Nærum.
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Aka Medieval Helpdesk. This video makes fun of moderns newbie computer users by illustrating - in a way fully understandable to them - how silly some of their questions are by creating a similar problem in the Middle Ages. It's from a show called Øystein & Meg (Øystein & I) produced by the Norwegian Broadcasting television channel (NRK) in 2001. The spoken language is Norwegian. It's written by Knut Nærum and performed by Øystein Bache and Rune Gokstad. NEWS: NRK have uploaded an official version of this video themselves - with more accurate Eng subtitles. It is located at www.youtube.com
Helpdesk in Norwegian (?) with German Subtitles. (free Translation from English to German) Helpdesk auf Norwegisch (?) mit deutschen Untertiteln. (freie Übersetzung von englischen Untertiteln)
Based on Cry Me a River, revamped the lyrics to be more IT-centric. Although anyone that works in IT or has to deal with their company helpdesk can appreciate the song :) Update - now has the lyrics as captions! Recorded with a Rock Band microphone and opensource Audacity, this was a labor of love. Huge thanks to all the volunteers who made this video possible!
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An employee needs to connect his iPad to the network. What will Help Desk do? Will they make a "Good MOVE" or a "Bad MOVE"? Maybe both. Watch to find out.
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Help desk ticket system training Help desk software is used by support desk agents (also called operators) to monitor the user environment for issues ranging from technical problems to user preferences and satisfaction. Businesses typically use help desk software to: •answer commonly asked questions with an FAQ or knowledge base •track issues through their life-cycle •streamline and record customer interactions, including phone calls & live chats Help desk software reduces the need to rely upon email-only support, reducing the number of transactions and missed or lost messages. Businesses also use help desk software to track and manage support metrics (also called analytics). Popular metrics include: •Assignment time •Agent productivity •Resolution time •% of tickets solved within 4 hours •Day/time ticket creation TEST TEST PLAY AROUND WITH THIS SOFTWARE . you can also use this in your resume which will give me better chances to get jobs .
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Help Desk Technician Careers Entry Level Internships Jobs. In many companies one job title represents a job title that is almost always welcome with a sigh of relief or an urgent question, the Help Desk Technician. It's a title that didn't exist before the computer era.
My buddy asked me to make a hitler vid about our help desk life. Hope everyone from a technical background can understand and appreciate this. Thumbs up, favorite & share it with your friends on Facebook & Twitter! Thanks guys. Other version: www.youtube.com
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HESK is free Help Desk Software that runs with MySQL database, allowing you to quickly and easily set up a Web-based ticket support system (help desk) for your Web site. This is a brief video introduction to HESK highlighting main help desk software features and work flow. You can download your free copy of HESK from www.hesk.com
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www.altitude.com - Illustrates a sucessful interaction on a help-desk contact center. The agent has all the key information available on the Altitude Unified Desktop such as detailed customer information and a Product Knowledge Base.
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This seemed worthy of sharing. Someone on Experts-Exchange asked about modifying/extending one of the SharePoint 40 Fantastic templates, to add their own column (Business Units) and then modify the New Request form. So, here was my response to him/her including the related YouTube/Screencast video, showing how it is done. This should prove useful/valuable to anyone unfamiliar with making these kinds of changes or modifications using SharePoint Designer 2007 (now free, www.microsoft.com/spd). ------ Hey there, You'll want to add your columns or lookups (and update your views to suit, dashboard views, etc.). Then, you'll need to modify the 'Newform.aspx' (by creating a new one, you should avoid modifying the original) and then assigning it to the necessary navigation like quick launch. I haven't spent any time specifically with this template previously, so there may be other things to do, but this should get you well on the way... I had some time tonight (and this stuff is fun...) so I made a quick video of the process for you, as I'm sure I'll be able to use this in the future as well :) In it, I'm doing the following: 1. Adding a column for Business Units (you could lookup a list, with more detail attached, if necessary, such as contact/owner information) 2. Opening the site in SharePoint Designer, to create (and assign) a copied/modified New Entry form (and you can of course modify the form as necessary, removing unnecessary fields, add validations, a splash of colour <b>...</b>
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message: Improve your workflow processes...companies who use Novell Teaming keep their employees productive. Novell Teaming allows for social networking within the enterprise, where subject matter experts are easily identified and where new team workspaces can be easily formed. It makes teamwork and knowledge sharing a built-in workgroup feature. Through an automated review process, work is more immediately visible for review, feedback, and revision. Novell Teaming brings together people and the content they need to do their jobs.
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Free 30-day Trial: www.sysaid.com Watch this animated 3-minutes Help Desk Software intro clip by SysAid! This 3-scenes clip is an overview of the Help Desk Software experience, from both the end-user and IT administrator point of view. For more info: www.ilient.com
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A tech support employee goes the extra mile when he receives support calls outside of his planned script. These funny movie clips first debuted at the Gangrene Film Festival (htto://www.gangreneproductions.com). The film was made by Gangrene Productions and directed by Larry Nybo. Funniest thing since Star Wars helpdesk
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If you're a Chromebook user, you know that this incredible piece of technology is a low-cost, secure, low-maintenance way to give your employees access to the tools and web apps they need. In this Hangout, Chromebook product specialists Will Paulus and Adam Naor are joined by Eric Hunter, an actual Chromebook user, to discuss, in depth, why Chromebooks make the perfect addition to your business.
Set up a help desk for your web site using this free PHP script. The video explains the main benefits of using a help desk over traditional means of online support (e-mail, contact forms) and outlines how your customer support will improve after installing this help desk software for your web site.
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This online CRM tutorial is designed for managers of support operations and shows the road to success with customer relationship management software. This demo provides details on how to effectively manage all aspects of customer service with the most adaptive, configurable CRM software that is currently available on the market. Learn how to provide proactive customer service, reduce response times and guarantee service levels. Discover how to gain a better initial understanding of customer issues and provide quicker troubleshooting for an improved customer experience. Explore how to ensure support staff is efficient, responsive, proactive and able to fully resolve customer issues. Gain insight into how to design, validate and automate business processes in real time, providing greater customer service. . Learn the answers to questions such as: What is a CRM system, what does CRM stand for, what is the definition of CRM, what is CRM pricing like, is there a CRM software package for small business, what are the advantages and disadvantages of web based CRM, how do you locate the best CRM consultant, and how do you sign up for a free CRM software trial? Learn about CRM systems from this tutorial for CRM hosted software and enterprise software users, as well as from white papers that can be downloaded for free at EnerpriseWizard.com. They discuss the challenges involved in managing a sophisticated support organization and the key strategies for dealing with those challenges.
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Vision Helpdesk Key Features * Satellite Helpdesk | Multi-Domain Helpdesk * Anti-Spam * Robust e-Mail Parser ( Two way e-mail Parsing* | Pre and Post Parser*) * AJAX Based Rich User Interface * Paid Support | Ticket Pay Module ( Integration with WHMCS | Blesta | Add Billing Notes | Create Invoice | Track Payment status much more) * Plugin Based (Allows you to enable or disable various plugins) * Multi-Language * Auto Helpdesk Ticket Migration Tool ( Allows you to migrate Helpdesk's like ( Kayako Support Suite | eSupport | Cerberus | WHMCS | Perldesk | Auracle) * Inbuilt Antivirus Tool * Auto Upgrades & Installation * Google Apps | Google Hosted Emails (POP3 & IMAP SSL) * Scrap Book & Private Messaging * Submit / Reply Tickets Using Your Favorite Email Client * Customized Tool Bar * Service Level Agreements * Report Generation * Online Issue Tracking * Custom Fields * Ticket Escalation * Login Integration (WHMCS | PleskBilling | ClientExec | Blesta | WordPress | Vbulletin | SMF | Joomla | OsCommerce and much more..) * Configurable Client Portal * Client side quick search facility * eMail Ticket Alerts | SMS Alerts * Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calendar Read more -- www.thevisionworld.com
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Help potential customers discover your business using Google Places for business, a tool to help you manage your local business listing on Google. Joel Headley of the Places team shares how to get started and best practices, and answers questions from users. Here's how the video breaks down: 0:45 - What is Google Places for business? 1:31 - How a user sees business information on Google 9:22 - Adding your business information 13:35 - How any user can help us keep places information up to date 17:58 - Top Contributor Jack joins the Hangout! (Some tech issues here.) 22:46 - Joel and Jack answer your questions for the rest of the hour, including: ranking in search results; marking a business as closed; 'at a glance' terms; best practices for descriptions and service area businesses; and more! Don't have time to watch the video? Read a roundup of this Hangout on the Google Small Business Blog: goo.gl Get started with Google Places: google.com Visit our Help Center: support.google.com
Remedyforce: The leading ITIL-based IT help desk, now in the cloud. Provide faster IT help desk support at a much lower cost. Remedyforce helps you streamline IT assistance and deliver it through a proven cloud-based platform. Discover in this demo video how you can easily: * Cut wait times from 5 minutes to 45 seconds * Improve first-call resolution by up to 90% * Boost agent productivity out of the box Learn more at www.salesforce.com
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You're looking to grow your business, and we offer a ton of tools to help you do just that. But sometimes, you need a little help learning all the options and getting started. On the Google+ Your Business page, we're hosting a new series of Help Desk Hangouts On Air to put you in touch with teams who can help you get the most out of our products and features. This week's Hangout: Getting started with Google Analytics. Here's how the video breaks down: 1:45 - What can Google Analytics do for you? 4:45 - Setting up an account 6:00 - Choosing outcomes and goals 7:25 - Campaign tracking 9:04 - Inside the product 11:10 - Traffic sources 15:00 - Using traffic to set goals and understand impact 17:55 - E-commerce 19:00 - Reports: exporting and visualization 23:45 - Q&A - See a summary here: goo.gl Don't have time to watch the video? Read a roundup of this Hangout on the Google Small Business Blog: goo.gl Add the Google+ Your Business page to circles: goo.gl
Helpdesk Pilot - www.helpdeskpilot.com - is a web based help desk software for businesses. This stop motion film introduces the product and highlights it's core functionality. For more information about the product visit: www.helpdeskpilot.com 2 months+ in making with support from our friends at staybrandnew.com
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This was written and filmed for all those that have worked at a call center or ever had to deal with one. It is the first episode of a 10 part season 1 and which we still plan to try to film. We are waiting for the right timing and and proper funding in order to keep going with this and get it done right.
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Annoying cold call by clueless salesperson.
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Vanessa Schneider, Toby Stein, and other guests discuss how Hangouts from Google+ can be a powerful tool for your business! Here's how the video breaks down so you can skip right to what you're looking for: 1:00 - What is a hangout? 3:00 - Why should you use hangouts? 4:45 - Choosing your format 6:15 - Hangouts and Google Docs 12:15 - Tips and tricks 16:00 - User stories and use cases with Tom Rolfson and Seth David 26:45 - Q&A: see a summary here: goo.gl Don't have time to watch the video? Read a roundup of this Hangout on the Google Small Business Blog: goo.gl
www.hahaha.com These guys just point in random directions, they are not helpful at all. Mall helpdesk jobs usually require a better sense of direction, or at the very least the ability to look confident when pointing the wrong way.
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Help Desk Ultimate - ecommerce.aheadworks.com The Help Desk Ultimate extension, developed by aheadWorks Co. is a perfect customer care and support solution for your Magento-based ecommerce site. Help Desk Ultimate is fully integrated into Magento platform. It can receive tickets and ticket replies from the user interface, administrative interface and emails. With this module you can create departments responsible for tickets management, trace the history of all communications and provide yourself with an integrated bots and spam protection mechanism.
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